Contact Us
Have a question, comment, or just want to say hi? We’d love to hear from you!
Whether you're looking for product info, order support, or just want to talk collectibles, our team is here to help.
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📧Email Us
For order assistance, returns, or product information, reach us through email and our support team will respond promptly.
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Quick Answers
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How long does shipping take?
Shipping PolicyShipping times vary depending on your location and the specific product:
- Domestic (USA): 7-15 days for most items, with some products taking 9-20 days or 12-26 days depending on the item
- International: 7-15 days for standard items, with some products taking 9-20 days or 12-26 days depending on the item
All shipping is free. Processing time is included in these estimates. You'll receive tracking information once your order ships so you can monitor its progress.
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Can I request an item?
Request A FigureDon't see the figure you're looking for? We'd love to help you find it! Please contact us at support@thefigurestore with details about the specific figure or item you're interested in, including:
- Character/series name
- Manufacturer (if known)
- Size or scale preference
- Any specific version or variant
We'll do our best to source the item for you or let you know when it becomes available. Popular requests also help us decide what new inventory to bring in, so your input is valuable to us!
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How do I track my order or request a return?
Returns PolicyOrder Tracking: Once your order ships, you'll receive an email with tracking information and a link to monitor your package's progress. You can also check your order status anytime by visiting thefigure.store/account (if you created an account) or using the tracking link in your shipping confirmation email.
Returns: We want you to love your purchase! If you need to return an item, please contact us at support@thefigurestore within 15 days of receiving your order. Include your order number and reason for return, and we'll guide you through the process. Please note that items must be in original condition for return
Trade name: The Figure Store
Phone number: 936-648-5093
Email: support@thefigurestore
Physical address: 3043 Waukegan Road, Conroe TX 77306, United States